The truck dispatch company has a very important role in the logistics and transportation industry. This service is widely used by companies to obtain effective and efficient delivery operations. This service can be used for various organizational scales, from small to large, with various types of transportation and quantities.
Since 2021, at least 8 million employees have been recorded as working in transportation truck services. Until now, the number is still increasing because shipping activities continue and develop.
Those of you who are very interested in working in the logistics and shipping sector are very suitable for this truck dispatcher job. The following is a more detailed discussion about truck dispatchers which is interesting to know.
Truck Dispatcher Responsibilities
This responsibility includes coordinating and preparing plans with drivers regarding the delivery of goods. Other related tasks include:
- Set a schedule for drivers to collect and deliver packages or goods.
- Liaise and coordinate with clients regarding delivery details such as pick-up time and sending goods. Apart from that, we also discuss special requests from clients.
- Coordinate to determine the fastest delivery route and arrange changes if necessary
- Prepare shipping-related documents and create shipping invoices to be given to clients
- Ensure the position of goods, check delivery routes, adjust delivery routes, and determine the schedule for picking up goods until delivery
- Ensure that all drivers carrying out delivery duties comply with all applicable legal regulations and provisions
- Ensure driver logs to know whether orders have been delivered according to the specified arrival schedule
- Inspect the condition of the truck, monitor the truck’s routine maintenance, and propose repairs if the truck experiences problems
- Record all complaints that may be received from clients and answer all client questions regarding the services available
Qualifications as a Truck Dispatcher
The following are some minimum requirements or qualifications that you must pay attention to when you want to register for a job at a truck dispatch company:
- Have a Bachelor’s or Postgraduate degree, Diploma, or High School
- Specialized Bachelor’s degree related to the field of logistics transportation, if necessary import expertise
- Having experience will be preferred, at least within a period of 2 – 3 years as a truck dispatcher
- Have a basic understanding of how trucks work, the delivery process, and logistics knowledge
- Have unexpected problem-solving skills, in this case perhaps having the ability to overcome small problems in machinery and other minor maintenance
- Able to coordinate well with drivers to find the best, safest, and fastest route
- Can operate a computer and understand technology, in this case, mastery of software for transportation management tools
- Can operate general office applications such as Microsoft Office and email
- Able to manage time well and organizational skills are an added value
- When customers complain about the service or the driver, the service can handle the complaint well, calmly, and remain friendly
How to Become the Best Truck Dispatcher
To become the best truck dispatcher and be sought after by truck dispatch company, here are tips that you can apply to be successful:
1. Get to know the drivers
When you have a lot of contact with drivers, you need to know the character and disposition of the drivers so that you can take the right approach. You can also use the right communication flow so that there are no miscommunications that can be detrimental to all parties.
When you can treat drivers well, they will also do their work with more enthusiasm.
2. Exploring Routes in the Service Area
Fast delivery is an added value that is highly taken into account by clients. Therefore, you must understand the fastest, safest, and easiest route to make your shipment reach the client more quickly.
When you want to explore your area, you are already one step ahead of your competitors. You can also do this by discussing a lot with the driver about the best route.
3. Professional and Transparent
You must have a transparent attitude and show high integrity to be able to deal with problems well. Covering too many things won’t solve the problem and could make things worse. Try to build an honest environment from the start so that the culture can form and survive.
When everyone can be professional with each other, and aware of each other’s capacities and responsibilities, this will speed up performance and satisfy clients more.
4. Use Modern Applications
You can take advantage of advanced technology to facilitate your performance, for example using applications that help record and create lists of tasks that must be done regularly.
These are some of the things you can do to become a successful truck dispatcher and work for a truck dispatch company that is credible and liked by many clients. Hopefully, this review is useful.